The Open Learning Platform of the Institute of Research, Studies, and Consulting at the University of Baha is committed to providing continuous technical and educational support to all trainers and trainees throughout their training programs, ensuring the highest standards of quality and efficiency at every stage of the learning journey.
The Open Learning Platform of the Institute of Research, Studies, and Consulting at the University of Baha is committed to providing continuous technical and educational support to all trainers and trainees throughout their training programs, ensuring the highest standards of quality and efficiency at every stage of the learning journey.
Objectives of Technical and Educational Support
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Ensuring seamless access for trainers and trainees to all training activities and learning materials without interruption.
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Resolving any technical or administrative issues that may arise during the training journey.
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Fostering effective communication between all parties involved in the educational process to guarantee a smooth and integrated learning experience.
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Providing trainees with all requirements necessary for registration, attendance, and certificate issuance.
Support Team Roles and Responsibilities
|
Role |
Responsibilities |
|
Training Room Manager |
Organizing live session workflow, providing immediate technical support to trainees, and ensuring maximum benefit from program content. |
|
Technical Support Team |
Handling all technical and academic inquiries, providing assistance through available channels, and escalating complex issues to the relevant department. |
|
Operations Support Division |
Following up on support requests and verifying that all issues are fully and successfully resolved. |
Support Beneficiaries
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Trainers registered to deliver programs on the platform.
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Trainees enrolled in courses and training programs.
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Supervisors from entities involved in training and e-learning.
Services and Systems Covered by Support
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Course enrollment and resolution of user technical issues.
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Platform usage training and feature orientation.
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Login management and account follow-up.
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Live session attendance support and streaming application assistance.
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Certificate extraction and completion of related procedures.
Technical Support Channels
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Phone & WhatsApp: Direct communication during official working hours.
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Email: For detailed inquiries with responses within a maximum of 30 minutes.
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Online Support Form: Available directly through the platform around the clock.
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Social Media: WhatsApp and Twitter for instant responses within minutes.
Support Levels
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Level One — Customer Service: Receiving all requests and providing initial technical support or routing them to the appropriate department.
Level Two — Operations Support: Following up to ensure support completion and verifying successful resolution of all issues.