The Open Learning Platform of the Institute of Research, Studies, and Consulting at the University of Baha is committed to delivering its e-learning services in accordance with the highest standards of quality and reliability, ensuring an effective and secure educational experience for all users. Electronic services are provided continuously through the platform in accordance with the approved timeframes and standards for each service, and all users are required to comply with the terms and conditions specific to each training program as outlined in the approved e-services guide.
1. Assistance and Technical Support
The platform provides a dedicated technical support and assistance section designed to enable users to navigate and use the platform with ease, including:
- Educational and instructional materials and user guides.
- Frequently asked questions and links to supporting resources.
- A device-compatible version of the platform to ensure smooth browsing and service access.
2. Privacy Policy and Confidentiality
The platform is committed to protecting the confidentiality of information obtained from users. Such information is only used or disclosed to legally authorized entities when necessary to complete procedures in accordance with the regulations applicable in the Kingdom of Saudi Arabia.
3. Information Disclosure
The platform reaffirms its full commitment to not disclosing any personal data to any third party, except in cases required by law, to protect the Institute's rights, or to comply with relevant regulations.
4. Privacy and Confidentiality Statement
This policy has been prepared to ensure full transparency regarding the data collected during platform use, and the manner in which it is processed and protected using secure technical means.
5. Data Required for Transaction Execution
Personal data is requested from users with their explicit consent and only to the extent necessary to deliver the requested services, such as program registration or user communication.
6. Browsing and Data Collection
The platform does not automatically collect any personal data from users' devices. Data is only collected when users voluntarily enter it during platform use.
7. Third-Party Disclosure
Personal data is not shared with any third party except legally authorized entities. In the event of an official request from a governmental or judicial authority, disclosure is made solely in accordance with regulatory requirements.
8. Amendments to the E-Learning Policy
The platform reserves the right to amend or update its e-learning policy and privacy policies at any time, with users being notified of any updates through the official platform.
9. Communication and Engagement
The platform is committed to responding to user inquiries and feedback through official communication channels, including email, social media, and approved contact numbers.
10. Trainee Data Privacy
The platform is committed to protecting trainees' personal data and safeguarding it from any unauthorized access. No personal information is published or shared except as required by applicable regulations.
11. Purpose of Personal Data Collection
Trainees' personal data is collected through the platform for the purpose of:
- Completing registration procedures for training programs.
- Issuing certificates and completion documents.
- Sending notifications and registration confirmation messages through approved communication channels.
12. Financial Information Security
The platform is committed to protecting all financial information and payment transactions using secure electronic payment systems, with periodic review and updating of privacy policies to maintain the highest levels of protection.
13. Complaints Handling Mechanism
The platform provides a clear mechanism for submitting complaints related to electronic services. All complaints are handled with full confidentiality and processed within a defined timeframe. If the user remains unsatisfied, the complaint may be escalated to the relevant authority.
14. User Identity Verification Systems
The platform adopts digital identity verification systems to ensure its services are delivered exclusively to eligible users, and to verify that submitted data matches the user's official identity.